FAQ

Frequently Asked Questions

PURCHASING TICKETS

How can tickets be purchased?

Online
www.dreamlifelottery.win

Telephone
Edmonton & Area: 780-944-2774
Toll Free: 1-888-944-2774

Mail
P.O. Box 1850, Station Main, Edmonton, AB T5J 4V5

Show Home
5530 Chegwin Point, Edmonton
Monday – Friday 1 pm to 8 pm
Saturday – 10am – 5pm
Sunday & Holidays Noon – 5:00 pm

Hospital Kiosks - starting August 2

Edmonton General Continuing Care Centre Foundation Office - 3C60
Weekdays 9 am – 4 pm

Misericordia Community Hospital Main Lobby
Weekdays 9 am – 8 pm; Weekends & Holidays 10 am – 5 pm

Grey Nuns Community Hospital Main Lobby
Weekdays 9 am – 8 pm; Weekends & Holidays 10 am – 5 pm

What methods of payment are accepted?
Cash, Cheque, Money Order, Debit, Visa, Visa Debit, MasterCard, American Express

Is the ticket tax deductible/do you get a tax receipt?
No, there is no tax receipt issued and the ticket is not tax deductible

Must the ticket purchaser and the name on the ticket be over the age of 18 years?
Yes

Can tickets be put in the name of a corporation or business?
Should the ticket be a winner, the prize is then awarded to the corporation or business and the person who claims the prize must be able to prove that he/she is an authorized officer of that company.

Can I choose a specific ticket number?
No. Ticket numbers are consecutive and computer generated.

How many names can be put on a ticket?
Should a purchaser want to put anymore than 2 names on a ticket, it is recommended that the purchaser keep record of who is involved with the purchase. The Licencee and Alberta Gaming & Liquor Commission will not be responsible for any conflict between joint ticket purchases. In the event of a winning ticket stub having more than one name the lottery will award the prize to any individual whose name appears first on the stub. The Licencee and Alberta Gaming & Liquor Commission are not responsible for resolving any disputes, which may arise from the different individuals.

Can orders be placed from people outside the province of Alberta?
Any purchaser who RESIDES OUTSIDE ALBERTA BUT IS WITHIN THE PROVINCE OF ALBERTA at the time of purchase may purchase a ticket. The ticket can be mailed to any address (even outside of Alberta).

Who cannot purchase tickets?
Contest guidelines prohibit the following people and their immediate families from purchasing tickets in the lottery: Executive members of the Covenant Foundation Board of Trustees & Governors; Covenant Health’s Board of Directors, Covenant Health’s Senior Executive Team, employees of the Covenant Foundation, staff of Stride Management Corp, staff of Calder Bateman Communications Ltd.; and anyone under the age of 18. The Licensee will advise all purchasers not to include the name of anyone under the age of 18 on the ticket due to the requirements of the Public Trustee Act.

PROTECTING AGAINST FRAUD

How will I know if a call or email I receive is fraudulent?
Our website is www.DreamLifeLottery.WIN. We only send emails from Caritas DreamLife Lottery [email protected]. DreamLife will NEVER ask winners to provide their credit card number, additional payment or ask to collect any funds for taxes or shipping of any prizes… this is not an official DreamLife call.

What to do if you receive an email from someone posing as DreamLife lottery and asking for your personal/credit card information?
If you receive any emails from a source other than the one listed above, which directs you to a different site, please:

Do not click on any links within the suspect email, and

Let us know immediately by forwarding the email to DreamLife Customer Service at [email protected] so we are aware and can take appropriate action.

Do not provide any personal and/or credit card information

What to do if you receive a call/email from someone saying you have won a prize from DreamLife lottery but you need to obtain a store (Walmart) gift card; send payment; or give a credit card number to cover taxes or shipping?
DreamLife will NEVER ask winners to provide their credit card number, additional payment or ask to collect any funds for taxes or shipping of any prizes… this is not an official DreamLife call.
Document as much information as possible from the caller and report it to DreamLife Lottery Customer Service at [email protected] for further investigation.

The customer can also call the Government of Canada Anti-Fraud Centre at 1-888-495-8501 to report the fraud attempt.

PRIVACY & PERSONAL INFORMATION

Q. What is done with my personal information?
The Covenant Foundation, Calder Bateman Communications Ltd. and Stride Management Corp. respect your privacy. We do not rent, sell or trade our mailing lists. The personal information collected by the Covenant Foundation will be used to process ticket orders, notify winners, to contact you regarding ongoing and future lotteries, and to contact you about future Foundation events and programs. The names, cities and winning ticket numbers of all winners will posted on the Caritas Dreamlife Lottery website: www.dreamlifelottery.win and on social media.  If you do not wish to be contacted by the Foundation please email [email protected] or call 1-888-944-2774.

What is done with my credit card information?
The credit card information you provide when purchasing DreamLife Lottery tickets is used to process your order but is not stored.

Does the new Canadian Anti Spam Legislation (CASL) affect lotteries?
Under CASL, charities are considered exempt when sending Commercial Electronic Messages (CEM) for the primary purpose of raising funds for that charity. Our primary purpose for sending Commercial Electronic Messages (CEM) is to raise funds for Covenant Foundation, a registered charity under the Income Tax Act.

How can I unsubscribe from your email list?
You can unsubscribe at any time by emailing [email protected] or by calling 1-888-944-2774. You can also unsubscribe by clicking the unsubscribe button at the bottom of all DreamLife emails.

TICKET INFORMATION

How long does it take to receive the ticket in the mail?
Allow 3-4 weeks

What are the Main Raffle ticket prices
1 for $100
3 for $250
6 for $375
12 for $525

How many tickets for the Main Raffle are sold in total?
24,658 Single tickets
4,590 Sets of 3
832 Sets of 6
2,271 Sets of 12
Total 70,672 tickets

What are the Split 50 ticket prices?
1 for $10
5 for $25
25 for $50

How many tickets for the Split 50 are sold in total?
8,505 Single tickets
16,298 Sets of 5
14,694 Sets of 25
Total 457,345 tickets sold

What are the 12 Days of Caritas ticket prices?
1 for $20
5 for $50
15 for $75

How many tickets for the 12 days of Caritas are sold in total?
9,618 Single tickets
7,557 Sets of 5
5,725 Sets of 15
Total 133,278 tickets sold

DREAM HOME

What is the location of the Show Home?
5530 Chegwin Point, Edmonton

What is the retail value of the Grand Prize package?
Grand Prize Show Home valued at $2,147,470.50.

If I win the Grand Prize Home, do I have to live in it for one year or can I sell it?
After the home is awarded to the winner, they do not need to live in it. The winner can sell the home if that is their choice. 

PRIZES

What is the Loyalty Prize?
The winner of the Loyalty prize will have their choice between a 2018 Lexus NX300 or a 2018 Lexus IS300.

What is Cash Bonus Prize #1 and #2?
The winner of each Cash Bonus prize will be given $25,000.

What is the Bonus Prize?
The winner of the Bonus prize will have their choice between 5 different sports packages: The Super Bowl, A Stanley Cup Finals Game, A World Series Game, an NBA Finals Game, or a visit to the PGA Tour Masters Tournament.

What is the Early Bird Prize?
The winner of the Early Bird prize wins a 2018 Ferrari 488 GTB.

What is the Split 50 prize?
Win half of an increasing jackpot of up to $1.2 million with a minimum guaranteed payout of $245,440 CASH.

How many Split 50 tickets have been sold?
The current pot will be updated on the homepage of this website.

What are the 12 Days of Caritas prizes?
$10,000 will be given away daily (1 winner a day) for 9 days from Dec. 13 – 21. $25,000 will be given away daily (1 winner a day) for 2 days from Dec. 22-23. $100,000 will be given away on Dec. 24th. A total of $240,000 in cash will be given away during the 12 Days of Caritas – 1 winner a day from December 13 – 24, 2017.

How many prizes can be won?
16

What is the approximate total retail value of all of the prizes?
$2,920,213.23

Are the prizes donated?
No, they are not. All prizes are purchased, including the home.

What is the value of the least expensive prize?
Minimum prize value is $10,500.

DEADLINES / DRAWS

What are the cut-off dates?

Loyalty - Midnight, August 1
Cash Bonus Draw #1 - Midnight, August 16
Bonus Draw - Midnight, August 30
Cash Bonus Draw #2 - Midnight, September 13   
Early Bird - Midnight, September 27     
Split 50 - Midnight, October 18            
12 Days of Caritas - Midnight, October 18          
Final Draw - Midnight, October 18         
Final Draw – Grand Prize - Midnight, October 18           

What are the draw dates?

Loyalty - 11am, August 23
Cash Bonus Draw #1 - 11am, September 6
Bonus Draw - 11 am September 20
Cash Bonus Draw #2 - 11 am, October 4
Early Bird - 11am, October 18
Split 50 - 9:30am, Nov. 9*
12 Days of Caritas - 10 am, Nov. 9**
Final Draw - 9 am, November 9
Final Draw – Grand Prize - 8 am, November 9

*If all Split 50 tickets are sold by Thursday, September 27, 2018, on approval of Alberta Gaming & Liquor Commission, the prize will be drawn on Thursday, October 18, 2018 at 9:30 AM until finished.  All draws will be held at the Grand Prize Show Home, 5530 Chegwin Point, Edmonton, AB.

** If all tickets are sold by Thursday, September 27, 2018, on approval of Alberta Gaming & Liquor Commission, all prizes will be drawn commencing Thursday, October 18, 2018, at 10:00 AM until finished.  All draws will be held at the Grand Prize Show Home, 5530 Chegwin Point, Edmonton, AB.

What order are the prizes drawn?
The first draw will be the Loyalty Draw, next the first Cash Bonus Draw, then the Bonus Draw, followed by the second Cash Bonus Draw and then the Early Bird Draw, concluding with all final prizes. Final prizes will be drawn in the following order; Grand Prize Dream Home, Vehicles, Vacations, Recreational Vehicle and Lifestyle. 

Does your Caritas DreamLife Lottery Ticket go back in the barrel if you win a prize?
Yes, which means you can win more than one prize.

WINNERS

When will the winners list be posted?
All winners will be published on the Caritas DreamLife Lottery website within 10 days of the Final Draw.

How are winners notified and the prizes awarded?
Once draws have been completed prize letters will be mailed out 2-3 weeks following the draws. The prize letter informs the winner of what they have won and where and when to pick up their prize. They must have the prize letter and I.D. to claim the prize. All prizes must be accepted as awarded there will be no cash substitutions. (see PROTECTING AGAINST FRAUD section)

What happens if I lose my ticket or I can’t find it?
You do not need your ticket to claim your prize. We have all the necessary information to verify the winner.  Your name, address & phone number is recorded in the database along with your ticket number.  If you have a winning ticket number, you will receive your prize letter to claim your prize.

LOTTERY INFORMATION

What is the licence number of the Main Raffle?
#491806

What is the licence number of the Split 50?
#491808

What is the licence number of the 12 Days Lottery?
#491809

How many years has the lottery been active?
This is our 26th year.

Where do proceeds from the Caritas DreamLife Lottery go?
Proceeds go to Covenant Foundation, who raises funds to support Covenant Health facilities —providing vital care for thousands of Alberta patients, residents and families at Grey Nuns, Misericordia and Edmonton General. 

Who is the lottery manager?
Calder Bateman Communications.

Who issues the tickets?
The ticket management company is Stride Management Corp. in Calgary

I have a question about the Lottery and would like to speak with someone.

Please email [email protected] or call 1-888-944-2774.