Frequently Asked Questions

Purchasing Tickets

Q: How can tickets be purchased?

Online
www.dreamlifelottery.win

Telephone
Edmonton & Area: 780-944-2774
Toll Free: 1-888-944-2774

Mail
P.O. Box 1850, Station Main, Edmonton, AB T5J 4V5

Show Home
4182 Cameron Heights Point NW
     - Monday – Friday 1 pm to 8 pm
     - Saturday – 10am – 5pm
     - Sunday & Holidays Noon – 5:00 pm

Hospital Kiosks
Edmonton General Continuing Care Centre
     - Foundation Office
     - Weekdays 9 am – 4 pm
Misericordia Community Hospital
     -Main Lobby  
     - Weekdays 9 am – 8 pm; Weekends & Holidays 10 am – 5 pm
Grey Nuns Community Hospital
     - Main Lobby
     - Weekdays 9 am – 8 pm; Weekends & Holidays 10 am – 5 pm

Q: What methods of payment are accepted?

Cash, Cheque, Money Order, Debit, Visa, Visa Debit, MasterCard, American Express

Q: Is the ticket tax deductible/do you get a tax receipt?

No, there is no tax receipt issued and the ticket is not tax deductible

Q: Must the ticket purchaser and the name on the ticket be over the age of 18 years?

Yes

Q: Can tickets be put in the name of a corporation or business?

Yes.  Should the ticket be a winner, the prize is then awarded to the corporation or business and the person who claims the prize must be able to prove that he/she is an authorized officer of that company.

Q: Can I choose a specific ticket number?

No.  Ticket numbers are consecutive and computer generated.

Q: How many names can be put on a ticket?

Should a purchaser want to put anymore than 2 names on a ticket, it is recommended that the purchaser keep record of who is involved with the purchase. The Licencee and Alberta Gaming & Liquor Commission will not be responsible for any conflict between joint ticket purchases. In the event of a winning ticket stub having more than one name the lottery will award the prize to any individual whose name appears first on the stub. The Licencee and Alberta Gaming & Liquor Commission are not responsible for resolving any disputes, which may arise from the different individuals.

Q: Can orders be placed from people outside the province of Alberta?

Any purchaser who RESIDES OUTSIDE ALBERTA BUT IS WITHIN THE PROVINCE OF ALBERTA at the time of purchase may purchase a ticket. The ticket can be mailed to any address (even outside of Alberta).

Q: Who cannot purchase tickets?

Contest guidelines prohibit the following people and their immediate families from purchasing tickets in the lottery: Executive members of the Covenant Foundation Board of Trustees & Governors; Covenant Health’s Board of Directors, Covenant Health’s Senior Executive Team, employees of the Covenant Foundation, staff of Stride Management Corp, staff of Calder Bateman Communications Ltd.; and anyone under the age of 18. The Licensee will advise all purchasers not to include the name of anyone under the age of 18 on the ticket due to the requirements of the Public Trustee Act.

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Protecting Against Fraud

Q: How will I know if a call or email I receive is fraudulent?

Our website is www.DreamLifeLottery.WIN (the same as 2016).
We only send emails from Caritas DreamLife Lottery admin@dreamlifelottery.win. DreamLife will NEVER ask winners to provide their credit card number, additional payment or ask to collect any funds for taxes or shipping of any prizes… this is not an official DreamLife call.

Q: What to do if you receive an email from someone posing as DreamLife lottery and asking for your personal/credit card information?

If you receive any emails from a source other than the one listed above, which directs you to a different site, please:

  • do not click on any links within the suspect email, and
  • let us know immediately by forwarding the email to DreamLife Customer Service at inquiries@dreamlifelottery.win so we are aware and can take appropriate actions.
  • Do not provide any personal and/or credit card information
Q: What to do if you receive a call/email from someone saying you have won a prize from DreamLife lottery but you need to obtain a store (Walmart) gift card; send payment; or give a credit card number to cover taxes or shipping?

DreamLife will NEVER ask winners to provide their credit card number, additional payment or ask to collect any funds for taxes or shipping of any prizes… this is not an official DreamLife call.
Document as much information as possible from the caller and report it to DreamLife Lottery Customer Service at inquiries@dreamlifelottery.win for further investigation.
The customer can also call the Government of Canada Anti-Fraud Centre at  1-888-495-8501 to report the fraud attempt.

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Privacy & Personal Information

Q: What is done with my personal information?

The Covenant Foundation, Calder Bateman Communications Ltd. and Stride Management Corp. respect your privacy. We do not rent, sell or trade our mailing lists.  The personal information collected by the Covenant Foundation will be used to process ticket orders, notify winners, to contact you regarding ongoing and future lotteries, and to contact you about future Foundation events and programs. The names, cities and winning ticket numbers of all winners will posted on the Caritas Dreamlife Lottery website: www.dreamlifelottery.win and on social media.  If you do not wish to be contacted by the Foundation please email inquiries@dreamlifelottery.win or call 1-888-944-2774.

Q: What is done with my credit card information?

The credit card information you provide when purchasing DreamLife Lottery tickets is used to process your order but is not stored.

Q: Does the new Canadian Anti Spam Legislation (CASL) affect lotteries?

Under CASL, charities are considered exempt when sending Commercial Electronic Messages (CEM) for the primary purpose of raising funds for that charity. Our primary purpose for sending Commercial Electronic Messages (CEM) is to raise funds for Covenant Foundation, a registered charity under the Income Tax Act.

Q: How can I unsubscribe from your email list?

You can unsubscribe at any time by emailing inquiries@dreamlifelottery.win or by calling 1-888-944-2774. You can also unsubscribe by clicking the unsubscribe button at the bottom of all DreamLife emails.

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Ticket Information

Q: How long does it take to receive the ticket in the mail?

Allow 3-4 weeks

Q: What are the Main Raffle ticket prices?
  • 1 for $100
  • 3 for $250
  • 6 for $375
  • 12 for $525
Q: How many tickets for the Main Raffle are sold in total?
  • 23,461 Single tickets
  • 4,920 Sets of 3
  • 1,219 Sets of 6
  • 1,898 Sets of 12

Total 68,311 tickets sold

Q: What are the Split 50 ticket prices?
  • 1 for $10
  • 5 for $25
  • 25 for $50
Q: How many tickets for the Split 50 are sold in total?
  • 6,600 Single tickets
  • 13,260 Sets of 5
  • 12,050 Sets of 25

Total 374,150 tickets sold

Q: What are the 12 Days of Caritas ticket prices?
  • 1 for $20
  • 5 for $50
  • 15 for $75
Q: How many tickets for the 12 days of Caritas are sold in total?
  • 8,378 Single tickets
  • 7,717 Sets of 5
  • 5,953 Sets of 15

Total 136,258 tickets sold

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Dream Home

Q: What is the location of the Show Home?

4182 Cameron Heights Point NW, Edmonton

Take the 184 Street Exit off of Anthony Henday
Follow Cameron Heights Dr. NW to Cameron Heights Way NW and turn left
Turn left at Cameron Heights Point NW
Dream Home is on the right

Q: What is the retail value of the Grand Prize package?

Grand Prize Show Home valued at $2,011,349.55

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Prizes

Q: What is the Loyalty Prize?

The winner of the Loyalty prize will have their choice between a trip for 2 to Athens, Greece OR a trip for 2 to Honolulu, Hawaii.

Q: What is the Bonus Prize?

The winner of the Bonus prize will have their choice between a trip to Los Angeles, California OR a trip to Napa, California, for up to 6 people on a private jet, and $5000 cash.

Q: What is the Early Bird Prize?

The winner of the Early Bird prize wins a 2017 Alpha Romeo 4c Spider, a trip for 2 to Rome, Italy OR a trip for 2 to London, England and $25,000 cash.

Q: What is the Split 50 prize?

Win half of an increasing jackpot of up to $1,000,000 with a minimum guaranteed payout of $200,000 CASH.

Q: How many Split 50 tickets have been sold?

Go to dreamlifelottery.win to see current pot.

Q: What are the 12 Days of Caritas prizes?

$20,000 will be given away daily (1 winner a day). A total of $240,000 in cash will be given away during the 12 Days of Caritas – 1 winner a day from December 13 – 24, 2017.

Q: How many prizes can be won?

16

Q: What is the approximate total retail value of all of the prizes?

$2,615,862.48

Q: Are the prizes donated?

No, they are not. All prizes are purchased, including the home

Q: What is the value of the least expensive prize?

Minimum prize value is $10,439.

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Deadlines/Draws

Q: What are the cut-off dates and draw dates?
DRAW CUT-OFF DATE DRAW DATE
PTB Midnight, July 26 11am, August 17
Bonus Draw Midnight, August 31 11am September 21
Early Bird Midnight, September 28 11am, October 19
Split 50 Midnight, October 8 am, November 10
12 Days of Caritas Midnight, October 19 10:30am, Nov.10
Final Draw Midnight, October 19 10am, November 10
Final Draw – Grand Prize Midnight, October 19 8am, November 10
Q: What order are the prizes drawn?

Prizes will be drawn in the following order; Grand Prize Dream Home, Vehicles, Vacations, Recreational Vehicle and Lifestyle

Q: Does your Caritas DreamLife Lottery Ticket go back in the barrel if you win a prize?

Yes, which means you can win more than one prize

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Winners

Q: When will the winners list be posted?

All winners will be published on the Caritas DreamLife Lottery website within 10 days of the Final Draw.

Q: How are winners notified and the prizes awarded?

Once draws have been completed prize letters will be mailed out 2-3 weeks following the draws. The prize letter informs the winner of what they have won and where and when to pick up their prize. They must have the prize letter and I.D. to claim the prize. All prizes must be accepted as awarded there will be no cash substitutions. (see PROTECTING AGAINST FRAUD section)

Q: What happens if I lose my ticket or I can’t find it?

You do not need your ticket to claim your prize.  We have all the necessary information to verify the winner.  Your name, address & phone number is recorded in the database along with your ticket number.  If you have a winning ticket number, you will receive your prize letter to claim your prize.

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Lottery Information

Q: How much money has the lottery raised?

Since 1994, the lottery has raised $22 million which has been granted to Covenant Health in support of its mission to serve with compassion, upholding the sacredness of life in all stages, and caring for the whole person - body, mind and soul. The Caritas DreamLife Lottery and the public support of the lottery has made a significant difference in the delivery of quality healthcare in Edmonton, and will continue to be critical in the future.

Q: What is the licence number of the Main Raffle?

# 462298

Q: What is the licence number of the Split 50?

#462300

Q: What is the licence number of the 12 Days of Caritas?

# 462302

Q: How many years has the lottery been active?

This is our 25th year

Q: Where do proceeds from the Caritas DreamLife Lottery go?

Proceeds go to Covenant Foundation, who raises funds to support Covenant Health facilities —providing vital care for thousands of Alberta patients, residents and families at Grey Nuns, Misericordia and Edmonton General.

Net proceeds from the 2017 lottery will support vital emergency services at the Grey Nuns and Misericordia hospitals, helping dedicated Emergency Room teams in doing everything they can when you and your loved ones need it most.

Q: Who is the lottery manager?

Calder Bateman Communications.

Q: Who issues the tickets?

The ticket management company is Stride Management Corp. in Calgary

Q: I have a question about the Lottery and would like to speak with someone.

Please email inquiries@dreamlifelottery.win or call 1-888-944-2774.

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